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Airport guide

Guest Services

Where unmatched service feels right at home

Our entire airport experience was designed around you. We pride ourselves on delivering top-notch customer service and convenience and have taken steps to ensure your experience is a success, whether you’re taking off or touching down.

Passengers with special needs

The airport experience is equitable and equipped to assist travelers with special needs. Our customer care team is ready to assist travelers needing wheelchair assistance from the airline ticket counters to their gate, or from their gates to baggage claim. Please let the airline know upon check-in if you would like to take advantage of this service. The curb attendant may also page for a skycap and wheelchair service at the curbside, if needed. For our hearing-impaired guests, TTY machines are available at all public payphone terminals.

To get started ahead of time, call 309-757-1744, to arrange for customer care services. Please have your travel date, arrival time and make/model of your vehicle handy for the operator. For security reasons, we cannot accept or hold luggage for a single traveler. Please pre-arrange for special assistance and they will meet you in the parking lot. For more information, please call during regular business hours at 309-757-1744.

Skycap assistance

Our convenient curbside assistance is ready to help move your luggage, and it’s easier than ever to receive this service. Simply text the word “skycap” to 309-429-9684.

Once you send the text, a readily available skycap will assist you at the curb adjacent to the terminal building. If they are inside assisting another guest, they will be in communication with you via text to inform you of their estimated arrival time.

Skycaps are not allowed to watch over luggage or possessions without that traveler present. If you need assistance and are traveling alone, you will be asked to text your parking location for skycap assistance from the parking lot.

A slight delay in skycap response time may occur if the skycap is currently assisting other travelers. You will be notified of this via text message from a member of our customer care team.

Global Entry Center

Travelers interested in Global Entry must follow the instructions at the US Customs and Border Protection website. A Global Entry application can be found here. General Global Entry information can be found here.

Please note: Global entry appointments are not located at the terminal. Click here [AB7] for directions to the US Customs and Border Protection office, off-site, east of airport terminal. Neither the Quad Cities International Airport nor TSA assist with the Global Entry Application or Interview Process. Travelers interested in Global Entry must follow the instructions provided by the Department of Homeland Security, US Customs and Border Protection found here. Additional information about Global Entry can be found here.

Lost and found

For items lost at the Security Checkpoint, call TSA at 309-757-6617. For items left on a plane, please contact the airline directly. For items lost in a public area of the terminal or parking lot, call 309-764-9621. Items turned in to the Metropolitan Airport Authority are recorded and held up to 60 days before being donated or recycled. We do not keep perishables, unbottled medications, water bottles or soiled articles.

Lose your bag?

If your luggage is lost or delayed, please contact the airline on which you flew. Always make a claim with the airline representative at baggage claim immediately upon noticing that your bag is not on the carousel or you can make a claim online. The airline will make arrangements for delivery and should provide their contact information to check the status of your bag. The airport authority is prohibited by the FAA from handling passenger luggage and will not have access to tracking information for luggage.

Wi-Fi

We all know a great airport experience means access to free Wi-Fi (Airport Public Wireless). That’s why we provide it to all travelers. When using the internet on your computer or mobile device, a page will pop up with our logo and our Terms of Use. After reading the Terms of Use, simply click the “I agree” button at the bottom of the page.

ATM

For our travelers’ convenience, we have two ATM locations: One across from the gift shop near the shoeshine stand, and one across from the coffee bar/deli past security.

Coat Check

COMING SOON – Check back for more detail once this new service launches!

Frequently Asked Questions

My luggage didn’t arrive, what should I do?

You’ll need to communicate with your airline directly by contacting a gate agent or by visiting their website, where you’ll likely be directed to make a claim. The airport is prohibited by the FAA from handling passenger items and will not have any information regarding your luggage.

How early do I need to arrive before my flight?

We recommend arriving 90 minutes – 2 hours early. Our airport is small and easy to navigate which makes check-in fast and easy. However, it’s always a good idea to have extra time. The most up-to-date information on your flight will be provided by your airline but you can also check flight status at qcairport.com.

What size do my carry-on bags need to be?

Each airline has different requirements and sizes. You can check for your airline’s requirements at www.allegiantair.com, www.aa.com, www.delta.com, and www.united.com.

My flight was canceled, what do I do?

Please reach out to your airline directly to see what options you may have. Customer service for each airline serving MLI is below:

Allegiant: Customer Service 1-702-505-8888; the customer service email is customer.relations@allegiantair.com.

American Airlines: Customer Service 1-800-433-7300. Click here to contact their customer service via their website.

Delta: Local customer service number is 309-757-8666. The main customer service line is 1-800-221-1212; click here to contact customer service via their website.

United: 1-800-864-8331. Their email is eservice@united.com.

What can I pack (or not pack) in my carry-on?

TSA has a comprehensive list and easy search tool at their website, www.tsa.gov. Look for the “What Can I Bring?” option and type any item for specific requirements.

What type of ID do I need?

All ID requirements are managed by TSA. For domestic travel, a state-issued ID is required. Beginning Oct. 1, 2021, a REAL ID or passport will be required for all travel, including domestic. For specific questions, visit www.tsa.gov.

Do I have to get a COVID test before I fly?

COVID tests are not required for domestic travel at this time. However, if you are continuing on in your journey, you’ll need to consult with that specific airport or destination to understand their requirements for entry.

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