Our convenient curbside assistance is ready to help move your luggage, and it’s easier than ever to receive this service. Simply text the word “skycap” to 309-429-9684.
Once you send the text, a readily available skycap will assist you at the curb adjacent to the terminal building. If they are inside assisting another guest, they will be in communication with you via text to inform you of their estimated arrival time.
Skycaps are not allowed to watch over luggage or possessions without that traveler present. If you need assistance and are traveling alone, you will be asked to text your parking location for skycap assistance from the parking lot.
A slight delay in skycap response time may occur if the skycap is currently assisting other travelers. You will be notified of this via text message from a member of our customer care team.