Two locations: One across from Gift Shop near shoe shine, and across from Coffee Bar/ Deli past security.
The airline on which you flew is the first point of contact regarding your lost or delayed baggage. Always make a claim with the airline representative at baggage claim immediately upon noticing that your bag is not on the carousel. The airline will make arrangements for delivery and should provide their contact information to check the status of your bag.
The Destination Points Business Center is located on Concourse B. It is not necessary to be affiliated with an airline club to be a card holder. Beginning in March 2019 new card memberships will be available for $50 per year. Once inside the business center, enjoy a fireplace, cable TV, comfortable seating including office/work stations, as well as free coffee, cappuccino and bottled water. We request that you only take one bottle of water per person, per trip. Please see the Business Center page for more details.
A conference room as well as an open lobby area on the west end of the terminal are available to rent for business meetings. To reserve the conference room or inquire, call 309-764-9621, extension 7. The conference room is located near the charter counter in the main terminal.
It is the position of the Metropolitan Airport Authority to accommodate those individuals with special needs. Skycaps and Customer Care representatives are available for help with baggage and from the airline ticket counters to the gate, or to bag claim. Your airline can page for assistance at any time. For our hearing impaired guests, TTY machines are available at all public payphone terminals.
To report an emergency, call 911 or the Public Safety Department at (309) 757-1513. Airport Public Safety Officers are on duty to serve you. Please call Public Safety Dispatch at (309) 757-1739 for non-emergency services.
Global entry appointments are not located at the QCIA Terminal. Click here for directions to the US Customs and Border Protection office, off-site, east of airport terminal. Neither the Quad City International Airport nor TSA assist with the Global Entry Application or Interview Process. Travelers interested in Global Entry must follow the instructions provided by the Department of Homeland Security, US Customs and Border Protection found here. Additional information about Global Entry can be found here.
Two gift shop locations offer books & magazines, candy, travel necessities, souvenirs and sundry items. John Deere toys, gifts for kids and wearables from Iowa and Illinois are featured. The public gift shop is located near the hanging airplane in the terminal. The CNBC gift shop is located just past security screening on Concourse B. The public (pre-screening) gift shop is open at 4:00 a.m., and closes at 4:30 p.m. daily. The CNBC News Store is open from 4:00 a.m. and closes when the last flight of the evening begins to board.
Open 6:30 a.m. daily; Close 5:30 p.m. Sun-Fri, and 5 p.m. Saturday. Bar/Lounge available for drinks and lounge menu 11:00 a.m. Mon–Sat, and 12:00 p.m. on Sundays. The main restaurant serves breakfast, lunch and dinner daily with a full service menu when you have time to sit down to eat Main restaurant may close prior to listed hours due to heavy flight cancellations, or lighter flight schedules on certain days of the week or at Manager's discretion.
Beyond screening checkpoint. Open 4:30 a.m. daily. Deli remains open until the last flight departs. The Deli & snack bar offers Gevalia Cafe mochas, lattes, smoothies and more. The bar has casual seating.The deli serves quick grab-and-go items throughout the day including a variety of sandwiches, salads, quick-fried items like onion rings and chicken tenders, Whitey’s ice cream treats and more. Both locations may adjust/extend hours as necessary to accommodate delayed flights.
For more information on how to apply for TSA Pre-Check, please follow this link. *There is not an on-site office at the airport to apply, nor on-site appointments.
The visitor information station is located near baggage claim and contains visitor maps and sightseeing/attraction brochures for the Quad City area. The representative can assist with travelers needs as they arise. For more tourism information please "Visit Quad Cities!" or call toll free (800) 747-7800.