Two locations: One across from Gift Shop near shoe shine, and across from Coffee Bar/ Deli past security.
The airline on which you flew is the first point of contact regarding your lost or delayed baggage. Always make a claim with the airline representative at baggage claim immediately upon noticing that your bag is not on the carousel. The airline will make arrangements for delivery and should provide their contact information to check the status of your bag.
The Quad City International Airport offers the Destination Points Business center to our frequent fliers who have a minimum of 8 trips annually. It is not necessary to be affiliated with an airline club to be a card holder. Click HERE to complete an application.
A public conference room as well as an open lobby area are available for rent. To reserve the conference room or for more information call (309) 764-9621, and press extension 7 when you hear the recorded greeting. The conference room is located in the main/public terminal near the Charter counter.
To report an emergency, call the Public Safety Department at (309) 757-1513. Airport Public Safety Officers are on duty to serve you. Please call Public Safety Dispatch at (309) 757-1739 for non-emergency services.
Global entry appointments are not located at the QCIA Terminal. Click here for directions to the US Customs and Border Protection office, off-site, east of airport terminal. Neither the Quad City International Airport nor TSA assist with the Global Entry Application or Interview Process. Travelers interested in Global Entry must follow the instructions via the Department of Homeland Security, US Customs and Border Protection, Global Entry application information which can be found at this link. https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/how-apply For more information about Global Entry, click here. https://www.cbp.gov/travel/trusted-traveler-programs/global-entry
Two gift shop locations offer reading material, candy, travel necessities, souvenirs and sundry items. John Deere toys, gifts for kids, and state logo wearables from Iowa and Illinois are featured among our specialty items. The public gift shop is located just south of the hanging airplane in the terminal. The CNBC gift shop is located just past security screening on Concourse B. The public (pre-screening) gift shop is open at 4:00 a.m., and closes at 4:30 p.m. daily. The CNBC News Store is open from 4:00 a.m. and closes when the last flight of the evening begins to board.
The main restaurant serves breakfast, lunch and dinner daily with a full service menu available.In addition to a sit-down restaurant and lounge in the main terminal, there is a snack bar featuring Gevalia Cafe, and bar with casual seating beyond the screening checkpoint.The Gevalia Cafe serves a variety of coffee drinks and breakfast items. The snack bar serves beverages and snack items throughout the day including bagels, sandwiches, quick-fried items like onion rings and chicken tenders, Whitey’s ice cream and more. View Menu || View "Specials" Menu
Deli/Bar (Beyond Screening checkpoint) Open: 4:30 a.m. daily. Deli remains open until the last flight departs. *Both locations may adjust/extend hours as necessary to accommodate delayed flights.
Main Restaurant (Public side, next to gift shop)
Open: 6:30 a.m. daily
Close: 5:30 p.m. Sun-Fri, and 5 p.m. Saturday.
Bar/Lounge available for drinks and lounge menu daily at 11 a.m., and 12:00 noon on Sundays. *Main Restaurant may close prior to listed hours due to heavy flight cancellations, or lighter flight schedules on certain days of the week or at Manager's discretion.
Travelers with Special Needs/Assistance Requests
It is the position of the Metropolitan Airport Authority to accommodate those individuals with special needs. We have skycap services available for help with baggage from the parking lot or curb. In addition, our Customer Care team is ready to transport passengers needing wheelchair assistance from the airline ticket counters to their gates or from their gates to the baggage claim area. Please let the airline know upon check-in if you would like to take advantage of this service. For our hearing impaired guests, TTY machines are available at all public payphone terminals.
The visitor information station is located near baggage claim and contains visitor maps and sightseeing/attraction brochures for the Quad City area. The representative can also assist with various travelers needs as they arise. For more tourism information please visit the official website of the Quad Cities Convention & Visitors Bureau or call toll free (800) 747-7800.