Around the Airport
Features within the terminal at the Quad City International Airport (from A to Z)
Across from Gift Shop & Across from Coffee Bar/ Deli on Concourse
Baggage Delivery: Delayed or Lost Luggage
The airline on which you flew is the first point of contact regarding your lost or delayed baggage. Always make a claim with the airline representative at baggage claim immediately upon noticing that your baggage is not on the carousel. The airline will make arrangements with you and will provide you with their contact information so that you can call to check on the status of your bag or arrange delivery. If you are experiencing a significant delay in receiving your luggage, we can put you in touch with the airline counters to check status. (Note, the counter numbers are unlisted, so you must do this by calling the administrative offices at 309-764-9621.)
NOTE: During peak periods or weather events, this service may not be available at the request of the local airline counter.
Business Center "Destination Points"
The Quad City International Airport offers the Destination Points Business center, which is intended for use by our frequent fliers who have a minimum of 8 trips annually. It is not necessary to be affiliated with an airline club, to be a card holder. Once inside the business center, enjoy a fireplace, cable TV, comfortable seating including office/work stations, as well as free coffee, cappuccino, and bottled water. We kindly request that you only take one bottle of water, per person, per trip.
By applying for the Business Center Easier Card, you will automatically be subscribed to the airport's periodic "E-Alerts" newsletter, which features airport air service updates, specials, contests and more. You may opt out at any time, and subscribing is not a requirement to receive a complimentary Easier Card.
The business center is located on concourse B, behind the frosted glass door. Contact Cathie Rochau, Marketing, at (309) 757-1743 or email firstname.lastname@example.org to report trouble with your card. Click HERE to Complete the Destination Points Business Center Easier Card Application
Our Chair Massage services are provided by Two Rivers Massage, Moline (309) 79-RELAX. Chair Massage is designed to relax muscles, relieve stress, and enhance circulation, making you feel rejuvenated, refreshed and revitalized. The chair is specially designed so the clients kneel fully clothed and the professional therapists work the neck, shoulders, back, arms, hands and scalp. "Touch and Go" can be found in Concourse B Monday through Friday.
A conference room is available for use by business and non-profit groups. To reserve the conference room or for more information call (309) 757-1768. The conference room is located in the main/public terminal.
Gift Shop - The Paradies Shops (309) 764-8754
Two gift shop locations offer reading material, candy and travel necessities such as neck pillows and sundry items. Souvenirs, including John Deere toys, gifts for kids and state logo wearables from Iowa and Illinois, are featured among our specialty items. The public gift shop is located just south of the hanging airplane in the terminal. The CNBC gift shop is located just past security screening on Concourse B.
Lost & Found
All items lost in the terminal building are logged in, locked and stored at the MAA offices. To claim or inquire about a lost item, please contact the MAA during regular business hours at 309-764-9621 and press option 7 for the operator.
If you think you left an item at the screening checkpoint, the local TSA offices keeps those items lost at the checkpoint, or left behind in the bins. Please contact their coordination center at 309-757-6617 or email MLIcoordinationcenter@tsa.dhs.gov. Please describe your item (color of item or any additional description that may help them) as well as the date, and approximate time you may have lost the item.
The Metropolitan Airport Authority maintains a computer log of all items found within the public areas within the airport facility, (e.g. restrooms, under seating areas, etc.) and retains those items for approximately 3 – 4 months. After that time, items are donated to a local charity such as Goodwill, or Salvation Army. Once we verify that we have your item, we can make further arrangements with you to retrieve your item. (Please remember, we only log and store items that have been turned in to the office.)
Items lost on the airplane: If you lost the item on your inbound or outbound flight, you must inquire with the airline on which you flew. You can check with the MAA to see if your item was found on an inbound flight, as sometimes when the plane is cleaned, an item is retrieved from the plane. It is very rare that the MAA can assist on an item on a plane that has taken off, and landed elsewhere, as those items are turned in to another airport, or handled according to airline lost & found procedures.
Other Services Available in the Terminal
|Customer Care Services
- Wheelchair & Electric Cart
|Two ATM Machines: Across from Gift Shop
& Across from Coffee Bar/ Deli on Concourse
|CNN Televised Displays (concourses)||Diaper Changing Facilities (restrooms)|
|Gift Shop||Ground Transportation/Rental Cars (Bag claim)|
|Flight Information Screens (throughout)||Lounge/Bar|
|Massage Therapy (Conc. B)||Postal Services (by mailboxes)|
|Skycap Service (curbside)||Shoe Shine Service (across from Gift Shop)|
|Vending Machines (throughout)||Visitor's Center/Traveler Services
(by baggage claim)
Restaurant - Air Host (309) 762-0109
In addition to a sit-down restaurant and lounge in the main terminal, there is a snack bar, Gevalia Cafe, and bar with cafe style seating beyond the screening checkpoint. The restaurant serves breakfast, lunch and dinner daily with a full service menu available. The Gevalia Cafe serves a variety of coffee drinks and breakfast items. The snack bar serves beverages and snack items throughout the day including bagels, sandwiches, pizza slices, Whitey’s ice cream and more.
View Menu || View "Specials" Menu
Hours of Service
Restaurant (Public side, next to gift shop)
Open: 5:00 a.m. daily
Bar/Lounge available for drinks and lounge menu daily at
11 a.m., and 12:00 noon on Sundays.
Deli/Bar (Passenger side, between concourses)
Opens: 4:30 a.m. daily.
Call for closing hours. Deli remains open until the last flight departs. **Both locations adjust hours as necessary to accommodate delayed flights
Travelers with Special Needs
It is the position of the Metropolitan Airport Authority to accommodate those individuals with special needs. We have skycap services available for help with baggage from the parking lot or curb. In addition, our Customer Care team is ready to transport passengers needing wheelchair assistance from the airline ticket counters to their gates or from their gates to the baggage claim area. Please let the airline know upon check-in if you would like to take advantage of this service. The curb attendant may also page for a skycap and wheelchair service at the curbside, if needed. For our hearing impaired guests, TTY machines are available at all public payphone terminals. For more information please call the MAA office during regular business hours at (309) 764-9621.
Visitor Information & Traveler Services
The visitor information center is staffed 7 days a week from approximately 8:00 a.m. - 4:30 p.m. The information station is located near baggage claim and contains visitor maps and sightseeing/attraction brochures for the Quad City area. The representative can also assist with various travelers needs as they arise. For more tourism information please visit the official website of the Quad Cities Convention & Visitors Bureau or call toll free (800) 747-7800.
Wireless Internet Access
Enjoy our work stations for today's busy traveler! Located on Concourse B after you go through security. Re-charge while you work, and use our free Wi-Fi!