(in Alphabetical Order)
Two locations: One across from Gift Shop near shoe shine, and across from Coffee Bar/ Deli past security.
The airline on which you flew is the first point of contact regarding your lost or delayed baggage. Always make a claim with the airline representative at baggage claim immediately upon noticing that your bag is not on the carousel. The airline will make arrangements with you and will provide their contact information so you can call to check the status of your bag or arrange delivery. If you are experiencing a significant delay in receiving your luggage, we can put you in touch with the airline counter. The local counter numbers are unlisted, so you must call the administrative office at 309-764-9621 to be transferred. NOTE: During peak travel periods or weather events, local airlines may not be able to accomodate this service.
The Quad City International Airport offers the Destination Points Business center to our frequent fliers who have a minimum of 8 trips annually. It is not necessary to be affiliated with an airline club to be a card holder. Once inside the business center enjoy the fireplace, cable TV, comfortable seating, free coffee, cappuccino, and bottled water. We kindly request that you only take one bottle of water per person per trip. Click HERE to Complete the Destination Points Business Center Easier Card Application.
By applying for the Business Center Easier Card, you will automatically be subscribed to the airport's periodic "E-Alerts" newsletter which features airport air service updates, specials, contests and more. You may opt out at any time, and subscribing is not a requirement to receive a complimentary Easier Card. The business center is located on the upper B Concourse behind the frosted glass door. Contact Cathie Rochau, Marketing, at (309) 757-1743 or email crochau (at) qcairport.com if you experience trouble with your card.
A public conference room is available for use by non-profit groups. To reserve the conference room or for more information call (309) 764-9621, and press extension 7 when you hear the recorded greeting. The conference room is located in the main/public terminal near the Charter counter.
To report an emergency, call the Public Safety Department at (309) 757-1513. Airport Public Safety Officers are on duty to serve you. Please call Public Safety Dispatch at (309) 757-1739 for non-emergency services.
Global entry appointments are not located at the QCIA Terminal. Click here for directions to the US Customs and Border Protection office, off-site, east of airport terminal. Neither the Quad City International Airport nor TSA assist with the Global Entry Application or Interview Process. Travelers interested in Global Entry must follow the instructions via the Department of Homeland Security, US Customs and Border Protection, Global Entry application information which can be found at this link. https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/how-apply
Here is a generic informational link about Global Entry. https://www.cbp.gov/travel/trusted-traveler-programs/global-entry
Two gift shop locations offer reading material, candy, travel necessities and sundry items. Souvenirs, including John Deere toys, gifts for kids, and state logo wearables from Iowa and Illinois are featured among our specialty items. The public gift shop is located just south of the hanging airplane in the terminal. The CNBC gift shop is located just past security screening on Concourse B. The public (pre-screening) gift shop is open at 4:00 a.m., and closes at 4:30 p.m. daily. The CNBC News Store is open from 4:00 a.m. and closes when the last flight of the day begins to board.
Items found in the terminal or parking lot are logged and stored securely at the MAA offices. To inquire about a lost item, please call the administrative office during regular business hours at 309-764-9621 and press option 7 for the operator. The Metropolitan Airport Authority maintains a log of all items found and retains them for 2 months before they are donated to a local charity such as Goodwill or Salvation Army. Note, we cannot retain perishables or soiled articles. Ownership must be verified before lost items are released. Please remember we only log and store what has been turned in to us.
If you lost something at security screening, the TSA keeps items left at the checkpoint. Contact their coordination center at 309-757-6617 or email MLIcoordinationcenter@tsa.dhs.gov and describe what you lost in as much detail as possible including the date and approximate time. For items lost on an inbound or outbound flight, please inquire with the airline on which you flew.
|Customer Care- Wheelchair & Electric Cart Assistance. Call Cathie to reserve: 309-764-9621, ext. 7.||Two ATM Machines: Across from Gift Shop & Across from Coffee Bar/ Deli on Concourse|
|CNN Televised Displays (concourses)||Diaper Changing Facilities (restrooms)|
|Gift Shop||Ground Transportation/Rental Cars (Bag claim)|
|Flight Information Screens (throughout)||Lounge/Bar|
|Postal Services (by mailboxes)|
|Skycap Service (curbside)||Shoe Shine Service (across from Gift Shop)|
|Vending Machines (throughout)||Visitor's Center/Traveler Services (by baggage claim)|
The main restaurant serves breakfast, lunch and dinner daily with a full service menu available.In addition to a sit-down restaurant and lounge in the main terminal, there is a snack bar featuring Gevalia Cafe, and bar with casual seating beyond the screening checkpoint.The Gevalia Cafe serves a variety of coffee drinks and breakfast items. The snack bar serves beverages and snack items throughout the day including bagels, sandwiches, quick-fried items like onion rings and chicken tenders, Whitey’s ice cream and more. View Menu || View "Specials" Menu
Deli/Bar (Beyond Screening checkpoint) Opens: 4:30 a.m. daily.
Deli remains open until the last flight departs. *Both locations may adjust/extend hours as necessary to accommodate delayed flights.
MainRestaurant (Public side, next to gift shop)
Open: 6:30 a.m. daily
Close: 5:30 p.m. Sun-Fri, and 5 p.m. Saturday.
Bar/Lounge available for drinks and lounge menu daily at 11 a.m., and 12:00 noon on Sundays. *Main Restaurant may close prior to listed hours due to heavy flight cancellations, or lighter flight schedules on certain days of the week or at Manager's discretion.
It is the position of the Metropolitan Airport Authority to accommodate those individuals with special needs. We have skycap services available for help with baggage from the parking lot or curb. In addition, our Customer Care team is ready to transport passengers needing wheelchair assistance from the airline ticket counters to their gates or from their gates to the baggage claim area. Please let the airline know upon check-in if you would like to take advantage of this service. The curb attendant may also page for a skycap and wheelchair service at the curbside, if needed. For our hearing impaired guests, TTY machines are available at all public payphone terminals. For more information please call the MAA office during regular business hours at (309) 764-9621 ext. 7.
The visitor information center is staffed 7 days a week from approximately 8:00 a.m. - 4:30 p.m. The information station is located near baggage claim and contains visitor maps and sightseeing/attraction brochures for the Quad City area. The representative can also assist with various travelers needs as they arise. For more tourism information please visit the official website of the Quad Cities Convention & Visitors Bureau or call toll free (800) 747-7800.
Enjoy our work stations for today's busy traveler! Located on Concourse B - to the right past the CNBC store. Re-charge while you work, and use our free Wi-Fi!