Travelers with Special Needs
The Metropolitan Airport Authority accommodates those individuals with special needs. We have skycap services available for help with baggage from the parking lot or curb. In addition, our Customer Care team is ready to transport passengers needing wheelchair assistance from the airline ticket counters to their gates or from their gates to the baggage claim area. Please let the airline know upon check-in if you would like to take advantage of this service. The curb attendant may also page for a skycap and wheelchair service at the curbside, if needed. For our hearing impaired guests, TTY machines are available at all public payphone terminals. For more information please call the MAA office during regular business hours at (309) 764-9621.
FREE Cell Lot For Passenger Pickup
Picking up a friend, or family member? Use our FREE While-You-Wait Cell Lot, adjacent to Bud’s Skyline Inn Restaurant. Simply park in the marked spaces, and await the call of your loved one. Once they’ve gotten their bags from bag claim, follow our frontage road to exit 6 or 7, to pick up your party. (These are the doors closest to baggage claim.) It’s Quick, It’s Easy, and It’s Free!
Need extra help with your bags, or a wheelchair from the parking lot to the airport entrance and ticket counter? We can help! Our customer care team can make arrangements ahead of time. Please call the administrative offices at 309-764-9621, extension 7, and indicate you need to arrange for customer care services. Please have your travel date and arrival time, as well as make/model of the vehicle handy, for the operator. (For security reasons, we can not accept or hold luggage for a single traveler. Please pre-arrange for special assistance, and they will meet you in the parking lot.)