(in Alphabetical Order)
Across from Gift Shop & Across from Coffee Bar/ Deli on Concourse
The airline on which you flew is the first point of contact regarding your lost or delayed baggage. Always make a claim with the airline representative at baggage claim immediately upon noticing that your baggage is not on the carousel. The airline will make arrangements with you and will provide you with their contact information so that you can call to check on the status of your bag or arrange delivery. If you are experiencing a significant delay in receiving your luggage, we can put you in touch with the airline counters to check status. (Note, the counter numbers are unlisted, so you must do this by calling the administrative offices at 309-764-9621.)
NOTE: During peak periods or weather events, this service may not be available at the request of the local airline counter.
The Quad City International Airport offers the Destination Points Business center, which is intended for use by our frequent fliers who have a minimum of 8 trips annually. It is not necessary to be affiliated with an airline club, to be a card holder. Once inside the business center, enjoy a fireplace, cable TV, comfortable seating including office/work stations, as well as free coffee, cappuccino, and bottled water. We kindly request that you only take one bottle of water, per person, per trip.
By applying for the Business Center Easier Card, you will automatically be subscribed to the airport's periodic "E-Alerts" newsletter, which features airport air service updates, specials, contests and more. You may opt out at any time, and subscribing is not a requirement to receive a complimentary Easier Card.
The business center is located on concourse B, behind the frosted glass door. Contact Cathie Rochau, Marketing, at (309) 757-1743 or email firstname.lastname@example.org to report trouble with your card. Click HERE to Complete the Destination Points Business Center Easier Card Application
A public conference room is available for use by non-profit groups. To reserve the conference room or for more information call (309) 757-1768. The conference room is located in the main/public terminal.
To report an emergency, call the Public Safety Department at (309) 757-1513. Airport Public Safety Officers are on duty to serve you. Please call Public Safety Dispatch at (309) 757-1739 for non-emergency services.
Two gift shop locations offer reading material, candy and travel necessities such as neck pillows and sundry items. Souvenirs, including John Deere toys, gifts for kids and state logo wearables from Iowa and Illinois, are featured among our specialty items. The public gift shop is located just south of the hanging airplane in the terminal. The CNBC gift shop is located just past security screening on Concourse B.
Items found in the terminal or parking lot are logged and stored securely at the MAA offices. To inquire about a lost item, please call the administrative office during regular business hours at 309-764-9621 and press option 7 for the operator. The Metropolitan Airport Authority maintains a log of all items found and retains them for approximately 2 months before they are donated to a local charity such as Goodwill or Salvation Army. Ownership must be verified before a lost item can be released. Please remember we only log and store what has been turned in to us.
If you lost something at security screening, the TSA keeps items left at the checkpoint or in the bins. Contact their coordination center at 309-757-6617 or email MLIcoordinationcenter@tsa.dhs.gov and describe what you lost in as much detail as possible including the date and approximate time. For items lost on an inbound or outbound flight, please inquire with the airline on which you flew.
|Customer Care Services
- Wheelchair & Electric Cart
|Two ATM Machines: Across from Gift Shop
& Across from Coffee Bar/ Deli on Concourse
|CNN Televised Displays (concourses)||Diaper Changing Facilities (restrooms)|
|Gift Shop||Ground Transportation/Rental Cars (Bag claim)|
|Flight Information Screens (throughout)||Lounge/Bar|
|Massage Therapy (Conc. B)||Postal Services (by mailboxes)|
|Skycap Service (curbside)||Shoe Shine Service (across from Gift Shop)|
|Vending Machines (throughout)||Visitor's Center/Traveler Services
(by baggage claim)
In addition to a sit-down restaurant and lounge in the main terminal, there is a snack bar, Gevalia Cafe, and bar with cafe style seating beyond the screening checkpoint. The restaurant serves breakfast, lunch and dinner daily with a full service menu available. The Gevalia Cafe serves a variety of coffee drinks and breakfast items. The snack bar serves beverages and snack items throughout the day including bagels, sandwiches, pizza slices, Whitey’s ice cream and more.
View Menu || View "Specials" Menu
Hours of Service
Restaurant (Public side, next to gift shop)
Open: 5:00 a.m. daily
Bar/Lounge available for drinks and lounge menu daily at
11 a.m., and 12:00 noon on Sundays.
Deli/Bar (Passenger side, between concourses)
Opens: 4:30 a.m. daily.
Call for closing hours. Deli remains open until the last flight departs. **Both locations adjust hours as necessary to accommodate delayed flights
It is the position of the Metropolitan Airport Authority to accommodate those individuals with special needs. We have skycap services available for help with baggage from the parking lot or curb. In addition, our Customer Care team is ready to transport passengers needing wheelchair assistance from the airline ticket counters to their gates or from their gates to the baggage claim area. Please let the airline know upon check-in if you would like to take advantage of this service. The curb attendant may also page for a skycap and wheelchair service at the curbside, if needed. For our hearing impaired guests, TTY machines are available at all public payphone terminals. For more information please call the MAA office during regular business hours at (309) 764-9621.
The visitor information center is staffed 7 days a week from approximately 8:00 a.m. - 4:30 p.m. The information station is located near baggage claim and contains visitor maps and sightseeing/attraction brochures for the Quad City area. The representative can also assist with various travelers needs as they arise. For more tourism information please visit the official website of the Quad Cities Convention & Visitors Bureau or call toll free (800) 747-7800.
Enjoy our work stations for today's busy traveler! Located on Concourse B after you go through security.
Re-charge while you work, and use our free Wi-Fi!